Help center
Stuck? Let's unstick you.
Answers to the questions we hear most. If yours isn't here, ping us at hello@veloraz.ai — we reply within a day.
Getting started
How do I create my first generation?+
Head to /dashboard/generate, drop in a prompt, pick a tone, and hit Generate. That's it.
Do I need a credit card for the Free plan?+
No — the Free plan is truly free, forever. Paid plans include a 7-day trial with no card up front either.
Can I import my old writing?+
Yes, via brand voices. Upload samples or paste them directly and Veloraz will learn your style.
Billing & plans
How do I upgrade or downgrade?+
From /dashboard/billing, click Manage to open the Stripe portal. Changes are prorated automatically.
What happens when I hit my monthly limit?+
Generations pause until the next billing cycle, or upgrade for instant extra capacity.
Do you offer refunds?+
Yes — email hello@veloraz.ai within 14 days of a charge and we'll refund, no questions asked.
Brand voices
How much writing do I need to create a voice?+
A few hundred words works. A few thousand is better. Quality matters more than volume.
Can my team share a brand voice?+
Yes — on Team and Enterprise plans, any voice can be shared across your workspace.
Are brand voices private?+
Always. We never train any model on your voice or drafts. Ever.