Refund policy

1. How to request a refund

You may request a refund within 3 days of a charge by emailing support@viziwrite.com. After 3 days, charges are non-refundable. Canceling a subscription does not, by itself, entitle you to a refund.

2. When we refund

Refunds depend on whether you used word credits after the charge:

• Unused credits: if little or no word credits were used, we will issue a refund of the purchase price minus payment processing fees, plus any tax collected on the refunded amount.
• Used credits: if you used word credits (monthly allotment or one-time credit packs), a refund may not be available. We may deny a refund when a substantial portion of the paid words has already been consumed.
• Partial refunds (yearly plans): if you request a refund within 3 days of an annual charge and you have already used a meaningful share of that month's word allotment, we may issue a partial refund. We retain one month at the standard monthly price for the equivalent plan and refund the unused remainder of the annual term, minus payment processing fees. Access ends when the refund is issued.
• Monthly plans and credit packs: if a substantial portion of the paid words has been used, the charge is generally non-refundable. We do not prorate unused words on monthly plans or credit packs.

3. Payment processing fees

Our payment provider charges a processing fee on each transaction. That fee is not refundable and is not included in any refund — full or partial.

When we approve a refund, you receive the purchase price minus the payment processing fee, plus any sales tax or VAT collected on the refunded amount. The processing fee is retained by the payment provider. Tax is refunded automatically on the amount we return, not as an extra charge to you.

Processing fees are typically a small percentage of the charge plus a fixed amount (for example, about 5% + 50¢, with extra for some international cards). The exact fee is the amount our payment provider charged on that order. On a $5.99 Basic charge, that is usually around 80¢, so the refunded purchase price is about $5.19 plus any tax on that amount.

4. Abuse

We may refuse refunds that appear abusive — for example, consuming most of a period's words shortly after payment and then requesting a refund.

5. How refunds are paid

Approved refunds are issued to your original payment method within 5–10 business days. Paid access ends when a refund is issued.

6. Related terms

This policy is part of our Terms of service. Questions? Email support@viziwrite.com.